At 711cuc, we take the protection of your personal data seriously. This policy clearly explains what we collect, how it is used, and the rights you hold as our player.
Six core pillars that shape our approach to privacy and data security for 711cuc players.
All data transmitted between your device and 711cuc servers is protected with 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions.
711cuc has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes.
Our privacy policy is built in full compliance with Malaysia's Personal Data Protection Act 2010. You have the full right to access, correct, and delete your data.
We do not hide what we do with your data. Every data collection purpose is clearly stated in this policy — no vague or misleading terms.
Only authorised 711cuc staff who require access to your data are permitted to view it. Every access is logged and periodically audited by our internal security team.
Any enquiry relating to your personal data will be answered within 3 business days. Data deletion requests are processed within 30 days in accordance with applicable legal requirements.
Have questions about your privacy?
View FAQ711cuc values the privacy of every user who trusts our platform. This document — the 711cuc Privacy Policy — transparently explains how we collect, store, use, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
We understand that when you register an account and play at 711cuc, you are entrusting us with sensitive personal information. We treat that trust as a serious responsibility — not merely a legal obligation. As such, we ensure every aspect of your data handling is carried out with care, security and integrity.
This policy should be read together with Terms and Conditions and Responsible Gaming Policy ours, all of which together form a comprehensive agreement between you and 711cuc.
711cuc collects your personal data through several means — directly when you register or interact with our platform, and automatically via technologies such as cookies when you browse our website. The following are the categories of data we collect:
| Data Categories | Example Information | Collection Methods |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number | Registration form, KYC |
| Contact Data | Phone number, email address, state | Registration form, profile update |
| Financial Data | Bank account number, e-wallet number, transaction history | Deposit/withdrawal process |
| Technical Data | IP address, device type, browser, operating system | Automatic logs, cookies |
| Usage Data | Betting history, games played, session duration | In-platform activity |
| Communication Data | Support chat logs, emails sent | Interactions with customer support |
Your personal data is used solely for legitimate, stated purposes outlined below. We do not use your data for any other purpose without obtaining your consent first:
711cuc does not sell or trade your personal data. However, in certain limited situations and for legitimate purposes, your data may be shared with the following parties:
Every third party that receives your data is bound by a data protection agreement requiring them to use that data only for the stated purpose and to protect it to a security standard equal to or higher than our own.
We invest seriously in security infrastructure to ensure your data is always protected. The technical and organisational measures we implement include:
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. Should any security incident affecting your data occur, we will notify you within 72 hours and take immediate action to contain the damage.
711cuc uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your internet browser at any time. Please note, however, that disabling essential cookies may affect platform functionality and your gaming experience.
Under Malaysia's PDPA 2010 and our own policy, you have the following rights regarding your personal data. We fully respect these rights:
You may request a copy of all personal data we hold about you at any time.
If your data is inaccurate or outdated, you have the right to request an immediate correction.
You may request the deletion of your personal data, subject to legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a structured, machine-readable format for transfer.
Under certain circumstances, you may request that we restrict how we process your data.
To exercise any of the above rights, contact our privacy team via in-app live chat or email. We will respond within 3 working days and resolve your request within 30 days in accordance with PDPA requirements.
711cuc retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or for as long as your account remains active. Specifically:
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked back to your identity.
In the course of operating our platform, some of your data may be processed or stored outside Malaysia, particularly by our technical infrastructure service providers. When such data transfers occur, we ensure:
711cuc reserves the right to update this Privacy Policy from time to time in response to changes in law, technology, or our business practices. Any updates will be published on this page with a clear effective date.
For significant changes that affect how we use your data, we will notify you via an in-app notification or your registered email at least 14 days before those changes take effect. This gives you sufficient time to review the changes and make a fully informed decision.
Continued use of the 711cuc platform after the effective date of any policy change constitutes your acceptance of the latest version of this Privacy Policy.
If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal data, the 711cuc privacy team is ready to assist you.
If you are not satisfied with our response, you have the right to file a complaint with Malaysia's Personal Data Protection Department (PDPD) or the relevant regulatory authority.